Contact Us
Use this page to reach the editorial team at Best Online Casinos. We publish research-based reviews of US online casinos, so most messages we get fall into a few predictable buckets: a correction to something we wrote, a question about how a bonus term works, a request that we look at an operator, or a player who has hit a withdrawal problem and is not sure who to talk to. This page tells you which of those we can help with, which we cannot, and where else to go.
One thing to make clear before anything else: we are a comparison and review publisher, not a casino. We do not hold player accounts, take deposits, process withdrawals, issue bonuses or close accounts. If your message is about money sitting in an account, the operator's own support team and its regulator are the routes that can actually move it — we explain how to escalate further down.
How to reach the editorial team
Email is the only channel we operate. Messages go to the editorial inbox at thornsmithlabs.com and are read by the team that writes the reviews, including our editor Emily Whitaker. We aim to reply to editorial queries within a few business days, though we do not run a staffed phone line or a live chat, and we do not publish support hours we cannot honor.
To get a useful reply faster, include:
- The casino name, exactly as it appears on the site you used.
- Your state of residence — legal availability differs state by state, and it changes the answer to almost every question.
- The page on thornsmithlabs.com you are writing about, if your message is a correction.
- The specific term, figure or claim you are querying, quoted if possible.
- Dates for anything time-sensitive, using US date format.
Please do not send us account credentials, full card numbers, Social Security numbers or photographs of ID documents. We never need them, and no legitimate publisher will ask you for them. Our data and dispute-handling practices are set out in the terms and conditions.
What we can help with
- Factual corrections and outdated details on our pages, including bonus terms that have changed since our last check.
- Explaining a wagering requirement, bonus expiry, maximum bonus bet or cashout cap in plain English.
- Pointing you to the right regulator or support organization for your state.
- Suggestions for operators or topics to review, and feedback on our scoring approach.
- Press and partnership enquiries, which are handled separately from editorial.
What we cannot do
- Recover, release or expedite a withdrawal, or reverse a deposit.
- Reopen, close or self-exclude an account on your behalf.
- Grant, extend or restore a bonus, free spins or loyalty credit.
- Act as an arbitrator in a dispute, or give legal, tax or financial advice.
- Confirm whether a particular site is authorized to serve you — only your state regulator's own licensee list can do that.
Why our rankings look the way they do, and how to query them
Best Online Casinos earns commission when a reader signs up with some of the operators listed on our pages. That relationship funds the research; it does not decide the order. Ratings are editorial judgments made by our team, not customer-review averages, and we have no tested-payout evidence — we research published terms, licensing information and operator disclosures, and we say so rather than implying we deposited and cashed out ourselves. Commercial partners cannot buy a position, and we will name a drawback even where one exists in a partner's product. If you think a score is wrong, write in and tell us which criterion you think we got wrong. That is the kind of message we act on.
The operators at the top of our current list, and the specific queries readers most often raise about each, are below.
Raging Bull — the headline number that needs the most explaining
Raging Bull sits at the top of our list with an editorial rating of 10.0, largely because it is a long-established, heavily promoted brand with a deep slot catalog and clearly published promotional terms. Its advertised welcome offer is 410% up to $10,000 plus 50 free spins, and it generates more contact-form questions than any other listing we carry.
The reason is the math. A percentage match that large is bound up with playthrough conditions, a maximum bet while bonus funds are active, an expiry window and, in many cases, a cap on how much of a win derived from bonus money can be withdrawn. Free spins usually carry their own separate terms from the cash match. Before you treat $10,000 as a realistic figure, read the promotion page and work out what deposit the top tier actually requires.
Limitation: very high match percentages almost always come with the heaviest wagering load on a list like this, and game weighting means table games often contribute far less than slots toward clearing it. If you dislike playthrough conditions, this is the wrong offer for you.
Magician Bet — fewer bonus questions by design
Magician Bet is rated 9.8 and earns its place for a different reason: its advertised 101% No Wagering promotion removes the single most common source of reader confusion. If a bonus genuinely carries no playthrough, winnings from it behave more like cash, which makes the offer much easier to evaluate.
Check two things anyway: whether a minimum deposit applies, and whether a maximum win or maximum bonus amount limits the upside. "No wagering" describes the playthrough, not every other condition.
Limitation: a 101% match is modest next to the headline percentages elsewhere on this page, and no-wagering offers are typically capped at smaller amounts. You trade size for simplicity.
Slots of Vegas — a game-specific offer worth reading closely
Slots of Vegas holds a 9.7 rating and appears here because its 375% bonus plus 50 free spins on Cash Chaser is tied to a named title. Game-specific spins are common and perfectly legitimate, but they restrict where the free spins can be used and sometimes cap the winnings those spins can produce.
Limitation: the spins have no value to you if you do not want to play that particular slot, and the RTP and volatility of the named game will shape your results more than the spin count does.
Comparing the offers readers ask about most
| Operator | Editorial rating | Advertised welcome offer | What to check first |
|---|---|---|---|
| Raging Bull | 10.0 | 410% up to $10,000 + 50 free spins | Playthrough, max bet, expiry, cashout cap |
| Magician Bet | 9.8 | 101% No Wagering | Minimum deposit and maximum win |
| Slots of Vegas | 9.7 | 375% bonus + 50 free spins on Cash Chaser | Spins restricted to one title |
| Uptown Aces | 9.5 | 600% for new players | How the match is split across deposits |
| Card Crush | 9.3 | 2 mystery coins and 5 cards | Whether coins carry cash value |
| Zumba Cards | 9.1 | 250% deposit bonus up to 250 SC | SC is a sweepstakes unit, not dollars |
| BetUS | 9.0 | 200% up to $4,000 for new players | Casino vs. sportsbook rollover terms |
| Amazon Jackpots | 8.9 | 4 posters + 40 free SC + bonus wheel for $20 | Purchase required at $20 |
| Slots and Casino | 8.6 | 500% up to $2,500 x3 | Applies across three deposits |
| Bets.FM | 8.5 | 225% deposit bonus up to 1 BTC + 225 free spins | Crypto-denominated, value moves |
Every offer above is the operator's own advertising as we recorded it on Sep 25, 2026. Promotions change without notice. If you find one of these has moved, that is exactly the correction we want to hear about.
Money questions we get asked, and where the answers live
We cannot see your balance, but we can tell you what normally governs it. Deposits at US-facing casinos typically run through debit cards, credit cards (often declined by the issuer for gambling merchant codes), ACH or e-check, bank transfer, prepaid vouchers and, at crypto-friendly sites such as Bets.FM, digital currency. PayPal is available at some state-licensed operators and not at others — verify it on the cashier page for your state rather than assuming.
On the way out, expect a minimum withdrawal amount, a per-transaction or weekly withdrawal limit, and a review period before funds are released. The single biggest cause of delay is incomplete KYC: identity verification, proof of address and sometimes source-of-funds checks. Sweepstakes-style offers denominated in SC, coins or cards — as at Zumba Cards, Card Crush and Amazon Jackpots — follow a redemption process rather than a cash withdrawal, and the terms differ. Fees vary by method and operator; check the cashier before you commit, not after.
If you have a withdrawal or bonus dispute
- Raise it in writing with the operator's support team and keep the ticket reference.
- Ask for the specific clause they are relying on, and save screenshots of the offer as it appeared when you opted in.
- If the operator has an internal complaints procedure, exhaust it — most regulators require this first.
- Escalate to the gaming regulator in your state if the site is state-licensed there.
- Tell us what happened. We cannot arbitrate, but a documented pattern affects how we rate a site.
The other products these operators run
Several brands here are not casino-only, which changes which support team you need. BetUS runs a sportsbook alongside its casino, and casino bonus terms are usually separate from sports rollover requirements — quoting the wrong one to support will slow you down. Bets.FM operates on crypto rails that also serve non-casino betting products. Card Crush, Zumba Cards and Amazon Jackpots use sweepstakes or social-style models with coin and card mechanics rather than straight cash wagering. Ask your question against the specific product you were using, and say so in your email to us as well.
Who can legally play, and what that means for your message
Online casino gambling in the US is regulated state by state, not by a single federal license. Federal law shapes payment processing and interstate activity; whether you may legally play real-money casino games online is decided where you live. Only a handful of states license online casinos, and the minimum age is 21 in most of them. Sweepstakes and social casino models operate under different rules again and are unavailable in certain states.
An operator accepting US signups is not the same as being authorized to serve your state. We do not claim a specific license for any brand on this page unless the regulator's own list confirms it, and we would rather tell you to check than guess. When you contact us, naming your state lets us answer accurately instead of generally.
If your message is about your own gambling
We are not a counseling service, and we will not pretend otherwise. If you are worried about how much you are playing, operator-level tools — deposit and loss limits, time-outs and self-exclusion — take effect immediately, and blocking software can restrict access at the device level. Our responsible gambling guide sets out those options and the national helpline routes. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
Choosing who to contact first
Short version: money, accounts and closures go to the operator, then its regulator. Facts, terms, scoring and coverage come to us. If you are not sure which yours is, send it anyway with your state and the casino name, and we will point you to the right door. More about the team and how we work is on our about page, and if you are reading from outside the US, our coverage of non-GamStop casinos in the UK answers a different set of questions entirely.
No urgency from our side — take the time to gather your ticket references and screenshots first. A well-documented email gets a better answer than a fast one.